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Creating a driver diagram
This video provided by the IHI, helps us to understand how we use the driver diagram concept as a tool to describe the system within which we undertake quality improvement activity.
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First public release of adult primary care patient experience survey results by PHO
Selected results from the adult primary care patient experience survey will be publicly available at primary health organisation (PHO) level for the first time through the online patient experience explorer.
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Te Kete Hauora patient advisory group workbook
This workbook was developed by the Hutt Union and Community Health Service as a tool to gather views and feedback from their consumer advisory group.
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Australian and New Zealand Hip Fracture Registry Annual Report
Read the latest Australian and New Zealand Hip Fracture Registry annual report, including performance against the Hip Fracture Clinical Care Standard and other measures of quality hip fracture care.
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New Zealand patient experience survey programme refresh 2019/20
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
- Always Report and Review list
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Using the Health Quality & Safety Commission Surgical Site Infection investigation tool – a summary of practice points from Dr Arthur Morris, clinical lead, Health Quality & Safety Commission
The following points summarise the information Dr Arthur Morris provided during his webinar presentation on 7 December 2021 and include the rationale for collecting specific data.
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Our voices
A collection of consumer and whānau stories, in their own words.
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Healing, learning and improving from harm
To improve consumer and health care worker safety by supporting health and disability service providers to report, heal, learn and improve after the harm has occurred.
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Safe Surgery NZ
Safe Surgery was a national programme led by the Commission and focused on making surgery safer for patients by working to improve teamwork and communication in the operating theatre.