Te tūhononga
Engagement
The environment created to support community engagement | Te tūhononga: Ko te taiao kua hangaia hei tautoko i te tūhononga hapori.
- Involvement and engagement of consumers and whānau
- Centrality and importance of whānau in te ao Māori
- Partnership with consumers and whānau
- Establishment of consumer and whānau groups
- Options for consumers and whānau to participate and engage
- Use and application of co-design or a similar method
- Cross-sector collaboration
- Pursuit of equity
- Recruitment strategy and diverse workforce
- Training and development
Return to framework table of contents.
Involvement and engagement of consumers and whānau
Minimal | Te itinga iho (score 1)
There is no involvement and engagement in any area of the organisation.
There is no representation of the population or communities experiencing poorer health outcomes.
Consultation | Te akoako (score 2)
There is involvement and engagement in a few areas of the organisation.
There is little representation of the population or communities experiencing poorer health outcomes.
Involvement | Te whai wāhi (score 3)
There is involvement and engagement in some areas of the organisation.
There is some representation of the population or communities experiencing poorer health outcomes.
(Specifically relates to code of expectations sections 1.4 and 1.5)
Centrality and importance of whānau in te ao Māori
Minimal | Te itinga iho (score 1)
The centrality and importance of whānau in te ao Māori is not recognised. Māori are not provided opportunities to exercise decision-making authority.
Consultation | Te akoako (score 2)
The centrality and importance of whānau in te ao Māori is seldom recognised. Māori are provided few opportunities to exercise decision-making authority.
Involvement | Te whai wāhi (score 3)
The centrality and importance of whānau in te ao Māori is sometimes recognised. Māori are provided some opportunities to exercise decision-making authority.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
The centrality and importance of whānau in te ao Māori is valued and recognised. Māori are always provided opportunities to exercise decision-making authority.
(Specifically relates to code of expectations section 1.2)
Partnership with consumers and whānau
Minimal | Te itinga iho (score 1)
Partnerships are not yet established and resourced.
Consultation | Te akoako (score 2)
Partnerships are newly established and somewhat resourced.
Involvement | Te whai wāhi (score 3)
Some partnerships are established and resourced.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
There is evidence that partnership with consumers and whānau is well established, resourced and highly valued.
(Specifically relates to code of expectations sections 1.1 and 2.5)
Establishment of consumer and whānau groups
Minimal | Te itinga iho (score 1)
There is difficulty in recruitment of consumer and whānau groups and/or such groups are very newly established.
There is a lack of resources, systems, and processes.
Consumers and whānau report they have minimal support and guidance and they are the ‘sole voice’.
Consultation | Te akoako (score 2)
Consumer and whānau groups are newly established and/or minimally resourced.
Feedback-gathering and/or evaluation has not yet occurred.
Consumers and whānau have some support and guidance, and sometimes they do not solely represent their community.
Involvement | Te whai wāhi (score 3)
Consumer and whānau groups are established and resourced.
Some feedback-gathering and/or evaluation has occurred within the last two years.
Consumers and whānau report feeling supported and guided and are not the sole representative/s for their community.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
Consumer and whānau groups are well established and resourced.
When a group is established or members recruited to a group, the needs of the population served are reflected.
(Specifically relates to code of expectations sections 1.4 and 2.5)
Options for consumers and whānau to participate and engage
Minimal | Te itinga iho (score 1)
There is little or no evidence of opportunities for consumers and whānau to actively engage.
Consultation | Te akoako (score 2)
There are limited options for consumer and whānau engagement, based on limited discussion with consumers and whānau.
Involvement | Te whai wāhi (score 3)
There are some options for consumer and whānau engagement, some of which have been decided by consumers and whānau.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
Options are made available for consumers and whānau to participate and engage.
(Specifically relates to code of expectations sections 1.1 and 1.6)
Use and application of co-design or a similar method
Minimal | Te itinga iho (score 1)
Co-design is not understood or used in the organisation.
Consultation | Te akoako (score 2)
Co-design is understood by only a few in some parts of the organisation and is not regularly used or applied.
Involvement | Te whai wāhi (score 3)
Co-design is understood by and applied in most parts of the organisation. Some improvement actions have occurred.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
Co-design or a similar method is regularly used by and applied in all parts of the organisation.
(Specifically relates to code of expectations section 2.1)
Cross-sector collaboration
Minimal | Te itinga iho (score 1)
Cross-sector collaboration is lacking, and not established or demonstrated.
Consultation | Te akoako (score 2)
Cross-sector collaboration is limited.
Involvement | Te whai wāhi (score 3)
Some cross-sector collaboration is established.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
Cross-sector collaboration is strong, well established and well demonstrated.
(Specifically relates to code of expectations section 2.3)
Pursuit of equity
Minimal | Te itinga iho (score 1)
Pursuing equity for the population served is little known or discussed in the organisation.
Consultation | Te akoako (score 2)
Pursuing equity for the population served is understood in some parts of the organisation.
Some intend to improve equity for the population served.
Involvement | Te whai wāhi (score 3)
Equity principles are well understood throughout most of the organisation.
There are several examples of people intending to improve equity for the population served.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
Pursuing equity for the population served is a strategic focus in the organisation. Ōritetanga (equity) and whakamaru (active protection) are well understood principles throughout the organisation.
(Specifically relates to code of expectations sections 1.1)
Recruitment strategy and diverse workforce
Minimal | Te itinga iho (score 1)
There are neither equitable processes nor recruitment strategies in place to encourage a diverse workforce.
Consultation | Te akoako (score 2)
There are some recruitment processes in place and a newly developed strategy to encourage a diverse workforce.
Consumers and whānau are rarely involved in recruitment.
Involvement | Te whai wāhi (score 3)
There is a well established recruitment policy and a strategy to encourage a diverse, population-representative workforce.
Consumers and whānau are sometimes included in the recruitment process.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
The organisation’s recruitment strategy encourages a diverse workforce, driven by the pursuit of equity. Policies exist stating that consumers and whānau are regularly involved in recruitment.
(Specifically relates to code of expectations sections 1.3 and 1.4)
Training and development
Minimal | Te itinga iho (score 1)
Training and development are lacking.
Consultation | Te akoako (score 2)
Limited training and development are available.
Involvement | Te whai wāhi (score 3)
Some training and development are available.
Partnership and shared leadership | Te mahi tahi me te kaiārahitanga ngātahi (score 4)
Training and development are available for and offered to staff, consumers and whānau about how staff, consumers and whānau can be engaged.
(Specifically relates to code of expectations sections 2.1 and 2.4)
Last updated: 3rd November, 2023
