Understanding consumer engagement

When you are planning consumer engagement activities refer to the code of expectations, the implementation guide and the SURE framework. These examples provide practical guidance for consumer engagement activities and will be cross-referenced with implementation guidance. You can submit your examples to be included in this section to support the health sector’s improved consumer engagement practice.

Carterton medical centre case study

• Carterton medical centre case study (PDF 176KB)
• Carterton medical centre case study (DOCX 1.2MB)

Te Omanga Hospice consumer advisory group case study

• Te Omanga Hospice consumer advisory group case study (PDF 139KB)
• Te Omanga Hospice consumer advisory group case study (DOCX 1.2MB)

Te Omanga Hospice SURE framework case study 

• Te Omanga Hospice SURE framework case study (PDF 162KB)
• Te Omanga Hospice SURE framework case study (DOCX 2.1MB)

Collaborative Aotearoa telehealth patient survey case study

• Collaborative Aotearoa telehealth patient survey case study (PDF 168KB)
• Collaborative Aotearoa telehealth patient survey case study (DOCX 1.2MB)