Skip to main content
Alert
This site has not been optimised for Internet Explorer due to Microsoft no longer providing support for the browser. Please view this site using another browser such as Google Chrome or Microsoft Edge.
COVID-19 resource hub Te Pū rauemi KOWHEORI-19

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Choosing Wisely Kia āta kōwhiri

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Purpose

The purpose of developing a case study is to publish different stories about how the Code of Expectations is being practised across communities and the health and disability sector. Case studies: 

  • highlight the impact of engaging with consumers and whānau
  • celebrate good practice
  • provide practical learning for others through your experience. 

What we are looking for

We are looking for examples of how the Code of Expectations has been applied across the health and disability sector, including for community and consumer-led initiatives. We want case studies that show how your work aligns to the Code, who your work or project benefits, and what you did to strengthen consumer engagement. 

Case studies do not need to be large projects. They can be: 

  • small local initiatives, such as a general practice holding whānau hui to improve access
  • regional or national projects, such as introducing consumer roles on governance groups
  • service improvements, such as telehealth services redesigned with and for disabled consumers. 

Your application

Who's leading the work?

Is it the health sector, community, or consumers? 

Example: A local iwi-led initiative improving hauora using traditional healing practices. 

What part of the Code of the expectations does it reflect and align with?

Which part of the Code of Expectations and the SURE framework does it align with? 
Example: Supports partnership and shared decision-making between health services and whānau

Who benefits the most?

Does it prioritise populations with the greatest health needs? 
Example: Focused on improving access for Māori living in rural areas. 

Next steps

Upon receiving your application, it will be reviewed by Te Pūkāea Matatika Māori Health and Consumer team, we will contact you to discuss next steps by 10 working days.  
For more information or questions, please email consumers@hqsc.govt.nz 

Published: 28 Oct 2025 Modified: 29 Oct 2025