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Te Pū rauemi KOWHEORI-19 COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Kia āta kōwhiri Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Te whakamahi wheako mātau hei whakapai ake i ngā ratonga hauora

Using lived experience to improve health services

This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.

What do we mean by lived experience in a health sector context?

Lived experience can be described as a person or peoples’ experiences, feelings and reflections about their health and wellbeing, health condition or a health care process or health care service. It is sometimes described as being an ‘expert by experience.

Health care professionals working on health service improvement can be said to be bringing their ‘learned experience’ to the process. Learned experience here refers to their experience gained through training, education, employment or professional activity.

‘Using lived experience, including consumer experience data to inform improvements in health services with a focus on reducing health inequities for Māori, Pacific peoples and disabled people.’

– The code of expectations for health entities’ engagement with consumers and whānau

Find out more about consumers’ lived experience and health service improvement


Further reading

If you have feedback on the implementation guide, you can get in touch here

Page last updated: June 2023