Patient Experience
Growing evidence tells us that patient experience is a good indicator of the quality of health services.
Te whakamahere tiaki i mua i te wā taumaha
Advance care planning
Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
Te āhua o te kaitātaki me ngā mahi ka taea
Leadership and capability
Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
Te whakaratonga pai ake
Improved service delivery
The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
Taupā me te whawhai i te poke
Infection prevention and control
The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
Whakapai i ngā mahi hauora hinengaro waranga hoki
Mental health and addiction quality improvement
The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
Komiti arotake matenga
Mortality Review Committees
Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
Arotakenga Mātai Whēkau ā-Motu
National Bowel Screening Programme Review
In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu
National Trauma Network
The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki
Partners in Care
Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Punaha ahuru
System safety
The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.
Mōhiohio kounga e pā ana ki te hauora
Health Quality Intelligence
This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
Mapi Hauora Kē
Atlas of Healthcare Variation
The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
Te kounga o te tauwhiro hauora
Window on the quality of health care
Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.
Ngā tohu kounga, tohu haumaru
Quality & Safety Markers
The latest quality and safety marker (QSM) results are available on the left-hand menu. Click the quarter you would like to view and use the anchors at the top of the page to navigate to the programme of interest.
Papatohu kounga
Quality Dashboards
The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
Tono raraunga
Data submission
This page is for submitting data around quality & safety markers and Adverse Events.
Open4Results
Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
Ngā taupānga
Subscribed apps
A list of apps to view data such as prevention quality indicators and the opioids QSM development dashboard.
He ara aupiki, he ara auheke
Patient experience
Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
Ngā Tohu Hauora, Kounga me te Haumaru
Health Quality & Safety Indicators
Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
Kōrero kounga
Quality Accounts
Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.
Whare rauemi
Resource library
Te Pū rauemi KOWHEORI-19
COVID-19 resource hub
Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri
Choosing Wisely
The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.
He hoa tiaki
Partners in Care
Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Wāhi whakawhiti kōrero hauora
Consumer health forum Aotearoa
A forum for consumers and whānau to have a voice at every level of the health system.
Ngā tikanga mō ngā whāinga
Draft code of expectations
The Commission is developing and welcoming feedback on a code of expectations which will set how health and disability service providers and organisations will involve and work effectively in partnership with consumers and whānau.
Mōhiohio hei hono ki ngā kiritaki
Info for engaging consumers
Information and resources to help the health sector engage consumers and whānau in their work.
Ngā kōrero me ngā whitiata
Consumer stories & videos
A video collection of consumer stories, in their own words.
Te tohu hononga ā-kiritaki kounga
Consumer engagement quality and safety marker
A framework to measure what successful consumer engagement looks like and how it improves the quality and safety of services.
Ngā hononga hauora rite tahi
Health equity links
Examples of strategies helping address inequities in the New Zealand health sector.
Pitopito kōrero mā ngā kiritaki
Consumer hub news and events
Consumer hub news and events for consumer and whānau.
Growing evidence tells us that patient experience is a good indicator of the quality of health services.
Patient experience is a vital but complex area.
Growing evidence tells us that patient experience is a good indicator of the quality of health services. Better experience, stronger partnerships with consumers, and patient and family-centred care have been linked to improved health, clinical, financial, service and satisfaction outcomes.
With this in mind, the Commission wishes to ensure that patient experience is a part of our measurement of health care quality and safety. Patient experience is a component of our Quality and Safety Indicators framework.
Until recently there was no consistent national approach to collection, measurement and use of patient experience information on a regular basis.
The Commission has designed a new 20 item adult inpatient survey which began in August 2014 as part of addressing this gap. Patient experience measures are now routinely in place for hospitals. The survey runs quarterly in all district health boards and covers four key domains of patient experience: communication, partnership, co-ordination and physical and emotional needs.
A selection of adult patients who spent at least one night in hospital are sent an invitation via email, text or post inviting them to participate in the national survey. The survey responses are anonymous unless patients choose to provide their contact details.
The adult primary care patient experience survey provides information about what patients’ experience in primary care is like and how their overall care is managed between their general practice, diagnostic services, specialists and/or hospital staff. Every three months, a national selection of adult patients enrolled with and seen by participating general practices are invited to take part.
The COVID-19 pandemic changed the way health care in New Zealand has been delivered. The COVID-19 survey explores patient experience of care during this time. The goal is to give health services a better understanding of what worked well and for whom it worked (and didn’t). This was a one-off survey, undertaken from 22 June–29 July 2020.
Read the frequently asked questions about the COVID-19 survey.
For all questions about the surveys please contact survey@hqsc.govt.nz.