Home and community support services experience survey
The national home and community support services experience survey collects and measures feedback about people’s experiences of their home and community support services for quality improvement.
The home and community support services experience survey captures people’s experiences of their home and community support services. This includes people receiving ageing at home services, disability services and injury support services.
The feedback gathered is used to help service providers understand how well they are meeting people’s needs and how they can improve the services they are providing. The information gathered at local, regional and national levels reflects people’s experiences across the country. This gives the Health Quality & Safety Commission Te Tāhū Hauora (the Commission) and service funders information to help improve the quality of home and community support services at a national level.
The survey was developed as a partnership between the Commission, the Home and Community Health Association, the New Zealand Health Group and home and community support service providers who opted to participate.
The survey was launched in September 2024 and will be repeated annually for three years. Providers choose whether they would like to participate in this survey.
The survey covers different aspects of the home and community support service experience, including effective communication, effective scheduling, being treated with respect, and ease of contact.
The survey is completed online, in either English or Te Reo Māori. Invitations are sent by email and/or SMS. Some providers also choose to use a self-complete paper option. Participation is voluntary. Survey responses are anonymous unless people choose to provide their contact details.
Survey findings
Home and community support services experience survey: National results 2024
This report presents national results from the 2024 home and community support services experience survey.
About the survey
This copy of the survey questionnaire includes a test link to go through the survey online like a survey participant.
This data dictionary describes the survey questions, response options, branching and other metadata used in the home and community support services experience survey.
Methodology and procedures report
This document sets out the methodology and procedures for the home and community support services experience survey.
Privacy impact assessment report: Home and community support services experience survey
This document addresses the impact that the survey may have on individual privacy, and outlines steps taken to assess and minimise potential areas of risk along with compliance with the information privacy principles.
Resources for providers
Using HCSS survey data for quality improvement
This document helps providers use their data from the home and community support services experience survey for quality improvement initiatives and track the progress over time.
Survey resources for home and community support services staff
Resources for participants
Been invited to take part?
Learn more about the home and community support services experience survey and what to expect.
For more information
For more information about the survey programme, please contact survey@hqsc.govt.nz
Published: 26 Jun 2025
Modified: 21 Aug 2025
