Publications
This page contains links to reports, journal articles and other publications related to the patient experience surveys.
Survey findings
2026
2025
- UPDATE: Amended questions on accessing care: adult primary care patient experience survey
- Adult primary care patient experience survey – summary report for practices
2024
2022
- A window on quality 2022 (Part 2) | Whakarāpopototanga matua: He tirohanga kounga 2022 (Wāhanga 2)
- The health care experience of disabled people during COVID-19: Summary of findings from the COVID-19 patient experience survey
- Key findings from the adult hospital inpatient experience survey: February 2022
- Key findings from the adult primary care patient experience survey: February 2022
2021
- A window on quality 2021: COVID-19 and impacts on our broader health system – Part 1 | He tirohanga kounga 2021: me ngā pānga ki te pūnaha hauora whānui – Wāhanga 1
- Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19 | Bula Sautu – He mata kounga 2021: Hauora Pasifika i te tau COVID-19. 9th December, 2021
2020
- Adult hospital patient experience survey: What have we learned from 5 years’ results?
- Adult primary care patient experience survey 2019: A review of responses in the general practice module and suggestions for the future
2019
2018
2017
2015
Quality improvement
- Patient experience surveys are vital in the twenty-first century: let’s put some myths to rest
Patient-reported data derived from surveys places patient feedback at the heart of quality improvement and health system responsiveness. Such surveys are not without critics, however, who contend that there are better ways to collect feedback. In this article published in the New Zealand Medical Journal we debunk these myths in the context of the Te Tāhū Hauora Health Quality & Safety Commission patient experience survey programme.
- From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement
- From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
- Co-designing nudges: Phase two of raising the bar on the national adult inpatient experience survey
- Raising the bar on the national patient experience survey: phase one
Survey methodology and information
The survey methodology and information page contains information about our patient experience surveys including their development, methodology, measurement and review.
View the survey methodology and information
Literature scan
This literature scan looks at recent mental health patient experience surveys from overseas and in New Zealand. It explains how these surveys are designed and delivered, and identifies gaps to help improve and guide the development of a national mental health patient experience survey.
Published: 27 Jul 2023
Modified: 9 Jun 2026
