Te whakamahere tiaki i mua i te wā taumaha

Advance care planning

Advance care planning is the process of thinking about, talking about and planning for future health care and end of life care. This page provides information about advance care planning for consumers and clinicians.
Te āhua o te kaitātaki me ngā mahi ka taea

Leadership and capability

Our quality improvement science education and training courses provide skills to address local improvement challenges, as well as building ability to draw on what is available nationally.
Te whakaratonga pai ake

Improved service delivery

The Commission engages with the sector to improve the delivery of health care services though specific quality improvement programmes.
Taupā me te whawhai i te poke

Infection prevention and control

The Commission’s national Infection prevention and control (IPC) programme aims to improve patient outcomes by reducing the incidence and impact of healthcare associated infections (HAIs) within the New Zealand health and disability sector.
Whakapai i ngā mahi hauora hinengaro waranga hoki

Mental health and addiction quality improvement

The mental health and addiction quality improvement programme is a national initiative working with the DHBs to ensure that people who experience mental health and addiction issues, and their whānau, receive high quality care.
Komiti arotake matenga

Mortality Review Committees

Mortality review committees are statutory committees that review particular deaths, or the deaths of particular people, in order to learn how to best prevent these deaths.
Arotakenga Mātai Whēkau ā-Motu

National Bowel Screening Programme Review

In February 2018 Health Minister Hon. Dr David Clark initiated an independent review of the National Bowel Screening Programme.
Te Hononga Whētuki ā-Motu

National Trauma Network

The Health Quality & Safety Commission is contracted by the Accident Compensation Corporation (ACC) to provide support to the Te Hononga Whētuki ā-Motu | National Trauma Network.
He hoa tiaki

Partners in Care

Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery, and monitoring of health services and therefore a higher quality and safer health system.
Punaha ahuru

System safety

The way we think about safety in the health sector has changed over recent years. We are increasingly recognising the health care system is a complex system that constantly adapts to change.

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

This programme establishes baseline measures and indicators which can be used to assess the quality of the health and disability system.
Mapi Hauora Kē

Atlas of Healthcare Variation

The Atlas of Healthcare Variation displays easy-to-use maps, graphs, tables and commentaries that highlight variations by geographic area in the provision and use of specific health services and health outcomes.
Tono raraunga

Data submission

This page is for submitting data around quality & safety markers and Adverse Events.
Ngā Tohu Hauora, Kounga me te Haumaru

Health Quality & Safety Indicators

Measuring the quality of health care and communicating the results in a variety of ways and settings is a powerful way to stimulate improvement.
He Kete Rauemi

Measures Library

Health sectors rely on data to improve quality. Our Measures Library provides technical documents and summaries, management and case documents, plus links to other resources like the Atlas of Healthcare Variation.
Open4Results

Open4Results highlights harm prevented and money saved through the improvements made by health services in areas where the Commission has a focus.
He ara aupiki, he ara auheke

Patient experience

Patient experience is a vital but complex area. The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement and use of patient experience information on a regular basis.
Ngā taupānga

Subscribed apps

A list of apps to view data such as prevention quality indicators and the opioids QSM development dashboard.
Ngā tohu kounga, tohu haumaru

Quality & Safety Markers

The latest quality and safety marker (QSM) results are available on the left-hand menu. Click the quarter you would like to view and use the anchors at the top of the page to navigate to the programme of interest.
Papatohu kounga

Quality Dashboards

The dashboard brings together everything the Health Quality & Safety Commission knows about local health systems in one place.
Kōrero kounga

Quality Accounts

Quality accounts require health care providers to give an account for the quality of their services in a similar way to financial accounts showing how an organisation used its money.
Te kounga o te tauwhiro hauora

Window on the quality of health care

Every year the Commission publishes a document we call A window on the quality of Aotearoa New Zealand’s health care. The Window provides a snapshot of the quality of health care in the country.

Whare rauemi

Resource library
Te Pū rauemi KOWHEORI-19

COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.
Kia āta kōwhiri

Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

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Learning from adverse events

Ako mai i ngā kaupapa kino

Learning from adverse events

We improve consumer and staff safety by supporting organisations to report, review and learn from adverse events that occur in health and disability services. We promote a nationally consistent approach to reporting, reviewing and learning.

Mō mātou

About us

Te Kaupapa Here hei tuku pūrongo mō ngā ‘Aituā ā-Motu’

National Adverse Events Reporting Policy

Te tuku kōrero mai i ngā aituā

Reporting from adverse events

Mātauranga

Education

Ngā putanga, ngā taputapu me ngā rauemi

Publications, tools & resources

Ngā korero ki Adverse Events

Adverse Events news

Ngā pātai ki Adverse Events

Adverse Events events

Pito kōrero hou tonu

Latest news

Applications open for next Ako tahi hei whakapai ake i te kounga | Improving together: Advisors programme
10 Aug 2022

Applications for 2022/23 are now open for the Health Quality & Safety Commission’s quality improvement education programme Improving together: Advisors, following a successful pilot in 2021/22.
Toolkit released to help DHBs learn from mental health and addiction sector adverse events
09 Mar 2022

The Health Quality & Safety Commission has released a toolkit for triaging, reviewing and learning from adverse events in mental health and addiction services.
More providers to follow adverse events policy from February 2022
22 Nov 2021

The range of health providers who have to follow the Health Quality & Safety Commission’s National Adverse Event Reporting Policy is broadening from 28 February 2022, when the new Ngā Paerewa Health and Disability Services Standard comes into effect.

Ngā rauemi

Featured resources

National summary of adverse events reported to the Health Quality & Safety Commission 1 July 2019 to 30 June 2020

Te Kaupapa Here hei tuku pūrongo mō ngā ‘Aituā ā-Motu’

National Adverse Events Reporting Policy

Representing the consumer voice in an adverse event review

Latest resources

Open Book: Extravasation injury during surgery

Presentations from Resilient health care – embracing the future online hui

Pou hihiri, Pou o te aroha | Healing and learning from harm

View more

Ngā pānui

Events

Using restorative approaches to heal and learn: Humanising harm

Have you observed or been affected by health care harm? For example, a complaint, adverse event, or conflict?

See all events