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Our work Hōtaka akoranga
Full A–Z list Our programmes
Our data Ā mātou raraunga
Full A–Z list
Resources Ngā rauemi
Resource library Whare rauemi
COVID-19 resource hub Te Pū rauemi KOWHEORI-19

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Choosing Wisely Kia āta kōwhiri

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Published articles

Healing, learning and improving from harm policy

Te whakaora, te ako me te whakapai ake i te kino

To improve consumer and health care worker safety by supporting health and disability service providers to report, heal, learn and improve after the harm has occurred.

Download an accessible transcript of this video (26KB, docx)



Healing, learning and improving from harm: National adverse events policy 2023
Te whakaora, te ako me te whakapai ake i te kino: Te kaupapa here ā-motu mō ngā mahi tūkino 2023

Read the policy

Read the policy

Read the user guide

Read the user guide

Submit an event

Submit an event

Resources

Consumer and whānau participation - Whai wāhi a te kiritaki me te whānau

Consumer and whānau participation

Whai wāhi a te kiritaki me te whānau

Culturally responsive practice - Kia aro ki te ahurea

Culturally responsive practice

Kia aro ki te ahurea

Equity - Mana taurite

Equity

Mana taurite

Open communication - Kia kōrerorero noa

Open communication

Kia kōrerorero noa

Restorative practice and hohou te rongo - Mahi haumanu, hohou te rongo

Restorative practice and hohou te rongo

Mahi haumanu, hohou te rongo

Safe reporting - Kia haumaru te tuku pūrongo

Safe reporting

Kia haumaru te tuku pūrongo

Creating a safe reporting environment

System accountability - Tā te pūnaha kawenga

System accountability

Tā te pūnaha kawenga

Templates to support review processes.

System learning - Tā te pūnaha ako

System learning

Tā te pūnaha ako

Learning from harm education

Featured resources

Ngā rauemi

Code of expectations for health entities’ engagement with consumers and whānau

Code of expectations for health entities’ engagement with consumers and whānau

The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

Pou hihiri, Pou o te aroha | Healing and learning from harm

Pou hihiri, Pou o te aroha | Healing and learning from harm

Pou hihiri, Pou o te aroha | Healing and learning from harm was developed by the Diana Unwin Chair in Restorative Justice and Stella Maris productions in consultation with several health sector and Māori partners, and funded by the Commission.