Healing, learning and improving from harm policy Te whakaora, te ako me te whakapai ake i te kino

Creating a safe reporting environment

Templates to support review processes.

Learning from harm education

The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

Pou hihiri, Pou o te aroha | Healing and learning from harm was developed by the Diana Unwin Chair in Restorative Justice and Stella Maris productions in consultation with several health sector and Māori partners, and funded by the Commission.