This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
The patient experience survey core question set is a set of validated questions that feature in each of the current Te Tāhū Hauora Health Quality & Safety Commission national patient experience surveys. These questions are relevant across patient populations and health care settings. They enable providers to be consistent in collecting valid and reliable patient experience survey feedback, which can then be benchmarked nationally.
The core questions reflect essential elements of patient experience, including effective communication, partnership, coordination, whether services meet specific needs, and experience of culturally safe care.
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