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Pou hihiri, Pou o te aroha | Healing and learning from harm

20th July, 2023

New film focuses on healing and learning from health care harm

A new film, Pou hihiri, Pou o te aroha | Healing and learning from harm has been launched and features consumers, clinicians and researchers talking about the benefits of following a restorative approach after a harmful event occurs in health care.

A restorative approach is where those affected by a harmful event come together in a safe and supportive environment to talk openly about what happened and the impact it has had on their lives, and to clarify the responsibility for the actions, for healing and learning.

The focus is on participation, respectful listening and communication, truthfulness, accountability, empowerment and equal concern.

Restorative practice and hohou te rongo (peace-making from a te ao Māori world view) both provide a response that recognises people are hurt and their relationships affected.

A hohou te rongo approach is about the restoration of mana and wellbeing, through whanaungatanga. It connects people and provides a pathway for resolving complaints and adverse events, consistent with a Māori understanding of wellbeing.

In February 2020, the Centre for Restorative Justice, ACC, and the Commission committed to work together to support the development of restorative initiatives in the health sector.

A national collaborative was established which aims to build a restorative community in the health and disability system that is grounded in whanaungatanga and manaakitanga. The production of this film is one of the first milestones.

Pou hihiri, Pou o te aroha | Healing and learning from harm was developed and co-funded by the Centre for Restorative Justice, ACC and the Health Quality & Safety Commission; several health sector and Māori partners helped in the production of the film.

Below you can watch the video and read the media release in English and Te Reo Māori here.