The importance of consumers in Whakakotahi: primary care quality improvement

Some of the people involved in Whakakotahi projects talk about their experience and how consumers are key partners in quality improvement.

The Commission would like to thank all those who helped in the making of these videos, including: Elaine Brazendale, Ali Sinclair, Deidre Magee, Rebecca Lukey, Megan Peters, Veronica Timinis, Imelda Seiuli, Kamal Chandra, Anthony Pairama, Patria Tamaka, Sally Nicholls, Sandy Bhawan, Muriel Tunoho. 

Elaine Brazendale

Elaine was a consumer on the primary care expert advisory group and Whakakotahi selection panel, and was involved from the outset of the programme’s development. Here, Elaine talks about her experience.

Download the accessible transcript of Elaine Brazendale's video (23KB, .docx)

Ali Sinclair

Ali, a health consumer in Nelson, talks about her involvement with the Victory Square Pharmacy Whakakotahi quality improvement project.

Download the accessible transcript of Ali Sinclair's video (23KB, .docx)

Megan Peters

Megan, a pharmacist at Victory Square Pharmacy in Nelson, talks about her experience working with consumers in their Whakakotahi quality improvement project.

Download the accessible transcript of Megan Peters' video (22KB, .docx)

Hutt Union & Community Health Services

Some of the consumers involved in Hutt Union & Community Health Services’ Whakakotahi quality improvement project talk about their experience and the Toiora exercise programme they developed.

Download the accessible transcript of Hutt Union & Community Health Services' video (27KB, .docx)

Patria Tamaka

Patria, a practice nurse at Hutt Union & Community Health Services, talks about her experience working with consumers in their Whakakotahi quality improvement project.

Download the accessible transcript of Patria Tamaka's video (23KB, .docx)