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Co-designing a patient, family and whānau escalation of care process factsheet for patients, family and whānau (consumers)
The Commission has developed a new co-design resource: a factsheet for hospitals to give to consumers who are considering joining the Kōrero mai/Talk to me co-design team. This was originally published in June 2017 and was updated in October 2020.
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Dave’s story
Dave Churchman and his wife Diane share their story of life for Dave after his diagnosis of cancer.
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How to keep your home bubble safe
Guidance on keeping you and your whānau and family safe when you have finished work during the COVID-19 pandemic.
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Tauākī Koronga | Statement of Intent 2020–24
The Health Quality & Safety Commission's Statement of Intent for the period 2020–24.
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User guide to the Atlas in Healthcare Variation
The Atlas is a powerful tool which allows us to look at heath care variation in New Zealand. The Atlas is quite simple to use but we recommend you read the following guidance on creating reports first to ensure you get the best out of it.
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Systems Analysis of Clinical Incidents: The London Protocol
The purpose of the London Protocol is to ensure a comprehensive and thoughtful investigation and analysis of a clinical incident.
- Review of the national reportable events policy 2012: Summary of stakeholder feedback
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National Adverse Events policy 2017
National Adverse Events policy 2017
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Global trigger tool: Using data for improvement
This presentation given by global trigger tool clinical lead, Gillian Robb, provides an update on the use of trigger tools in New Zealand.
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Gillian Robb talks about the IHI Global Trigger Tool
The Global Trigger Tool (GTT) is a methodology developed by the Institute for Healthcare Improvement to identify patient harm that occurs in health care organisations.