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- Culturally responsive practice
- Restorative practice and hohou te rongo
- Open communication
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Consumer network terms of reference
Terms of reference for the Te Tāhū Hauora Health Quality & Safety Commission's partners in care consumer network.
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Statement of Performance Expectations | Ngā Paearu Mahi 2023/24
The Statement of Performance Expectations for Te Tāhū Hauora Health Quality & Safety Commission for the period 1 July 2023 to 30 June 2024.
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Learning from harm programme restorative responses workbook
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
- Severity Assessment Code (SAC) rating and process tools
- Learning from harms terms of reference template
- Code of expectations implementation guide
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Using lived experience to improve health services
This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.