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• Consumer and whānau participation
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• Patient experience
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  We conduct national patient experience surveys to regularly collect, measure and use patient experience feedback for quality improvement.

• System accountability
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• Open communication
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• System learning
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• Equity
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• Restorative practice and hohou te rongo
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• Safe reporting
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• Learning from harm education
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  The Learning from harm education programme educates participants how to review health care harm, understand work that supports healing and create quality improvement actions to reduce the risk of harm.

• Patient-reported measures
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  Patient-reported measures capture feedback about health-related experiences and outcomes. This feedback helps drive quality improvement to deliver better care and mitigate inequity across all levels of the health system.