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New Zealand patient experience survey programme refresh 2019/20

Patient experience Health Quality Intelligence PDF
19th November, 2021

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

The purpose of the refresh was to check the surveys were working as well as possible and were meeting the needs of the sector.

The refresh included a review of both questionnaires, multiple rounds of stakeholder engagement and cognitive pre-testing in priority populations of both the questionnaires and the survey process.

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Patient experience

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Health Quality Intelligence

Last updated: 19th November, 2021