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New Zealand patient experience survey programme refresh 2019/20

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

The purpose of the refresh was to check the surveys were working as well as possible and were meeting the needs of the sector.

The refresh included a review of both questionnaires, multiple rounds of stakeholder engagement and cognitive pre-testing in priority populations of both the questionnaires and the survey process.