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New Zealand patient experience survey programme refresh 2019/20

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New Zealand patient experience survey programme refresh 2019/20

19th November, 2021

Patient experience Health Quality Intelligence PDF

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

The purpose of the refresh was to check the surveys were working as well as possible and were meeting the needs of the sector.

The refresh included a review of both questionnaires, multiple rounds of stakeholder engagement and cognitive pre-testing in priority populations of both the questionnaires and the survey process.

Attachments

New Zealand patient experience survey programme refresh 2019/20 (504 KB, docx)
docx | 504 KB
New Zealand patient experience survey programme refresh 2019/20 (272 KB, pdf)
pdf | 272 KB

Relevant pages

Patient Experience

Mōhiohio kounga e pā ana ki te hauora

Health Quality Intelligence

Last updated: 19th November, 2021