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• Our work
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• Consumer and whānau participation
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• System accountability
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• Open communication
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• System learning
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• Equity
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• Restorative practice and hohou te rongo
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• Safe reporting
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• Learning from harm education
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  The Learning from harm education programme educates participants how to review health care harm, understand work that supports healing and create quality improvement actions to reduce the risk of harm.

• Culturally responsive practice
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