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Code of expectations for health entities’ engagement with consumers and whānau
Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
- Links to consumer engagement centres
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Measures Library
The Measures Library provides an overview and detailed technical specifications of health care quality and safety measures to support improvement of the sector. It is for technical and non-technical users of health care quality and safety measures.
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Māori hub
This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with a te ao Māori perspective for all users of the health system.
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Pacific hub
This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with different Pacific perspectives for all users of the health system.
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Australian and New Zealand Hip Fracture Registry Annual Report
Read the latest Australian and New Zealand Hip Fracture Registry annual report, including performance against the Hip Fracture Clinical Care Standard and other measures of quality hip fracture care.
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From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement.
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Code of expectations for health entities’ engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
- Guidance for engagement with consumers and whānau
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Communications toolkit for the home and community support services experience survey
This toolkit is a guide on promoting the 2025 home and community support services experience survey to raise awareness and encourage people to take part.