From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement

This workbook is designed to help you use data from the Aotearoa New Zealand adult primary care patient experience survey to conduct quality improvement initiatives and track the progress of these initiatives. This will help you implement the code of expectations for health entities’ engagement with consumers and whānau and meet indicator 8.2 of the Royal New Zealand College of General Practitioner’s Foundation Standard.

We show you how to engage with your data in the patient experience survey reporting portal and use this to undertake a plan–do–study–act (PDSA) cycle. We break down the PDSA cycle into well-defined steps so you can streamline quality improvement activities within your organisation. We include a worksheet at the end, which takes you through an example of how to find your improvement opportunity from your survey data in the reporting portal.