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Consumer information
This page contains resources that you might find useful as a consumer or whānau member. If you have an urgent concern, please contact your health care professional or, in an emergency, phone 111.
- Falls in people aged 50 and over
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Video: Surgical briefing and debriefings
This video from the Commission's Reducing Perioperative Harm programme demonstrates best practice for briefing and debriefing sessions, based on the World Health Organization's surgical safety checklist.
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Safer use of anticoagulants: Marion and Graham's story
In this video Marion and her husband Graham talk about their experience after Marion was prescribed anticoagulants, when she was admitted to hospital for replacement of two values in her heart.
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Partners in Care
Our programme’s aim is to ensure consumer and whānau engagement in the planning, delivery and monitoring of health services and therefore a higher quality and safer health system.
- Statement on accessibility and plain language
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Family of measures
Watch Dr Robert Lloyd from the Institute for Healthcare Improvement (IHI), show how to use a 'family of measures' to monitor the impact of quality improvement work.
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Special report on alcohol related deaths
Special Report: The involvement of alcohol consumption in the deaths of children and young people in New Zealand during the years 2005–2007
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Safe Surgery NZ programme evaluation – final report
The evaluation examines whether Safe Surgery NZ has realised its intended benefits, provided value-for-money and how the programme aligns with the Commission’s strategic priorities.
- Executive leadership team