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• Consumer and whānau engagement quality and safety marker
  General page

  A framework to measure what successful consumer, whānau and community engagement looks like and how it improves the quality and safety of services.

• Young voices advisory group meetings
  General page

  Minutes of the Young Voices Advisory Group | Ngā Reo Māhuri.

• Care Guide for Health Care Assistants
  Resource | Published: 18 Aug 2026

  The Care Guide for Health Care Assistants is a resource for people providing care for frail, older people living in aged care.

  Aged residential care
• Speaking up for patient safety
  Resource | Published: 1 Jul 2022

  This video talks about the importance of speaking up for patient safety – being vocal is necessary because many times, patients can't speak for themselves.

  Aotearoa Patient Safety Day
• Adult primary care patient experience survey: General practice guide to getting started
  Resource | Published: 20 Jun 2022

  A guide for general practices about getting started with the adult primary care patient experience survey.

  Patient experience
• Surgical checklist video: sign out
  Resource | Published: 16 Nov 2021

  This video outlines step three of the World Health Organization's surgical safety checklist – sign out.

  Harm (adverse) events
• Maternity early warning system (MEWS) virtual grand round presentation
  Resource | Published: 19 Nov 2021

  In this video, Dr Matthew Drake (clinical lead obstetric anaesthesia) presents a virtual grand round about the New Zealand national maternity early warning system (MEWS).

  Patient deterioration
• Standards for palliative care (Fourth Edition) 2019
  Resource | Published: 18 Nov 2021

  Hospice New Zealand launched the Standards for Palliative Care (Fourth Edition) 2019 after an extensive consultation and review process involving all hospices services in New Zealand.

  Aged residential care
• Consumers share how their lived experience contributed to health improvements
  Resource | Published: 17 Apr 2023

  Consumers share their experiences of consumer engagement in the health sector and how their lived experience led to changes to health care for their whānau and communities.

  Consumer
• Guidelines: Surgical antimicrobial prophylaxis
  Resource | Published: 19 Nov 2021

  This document has been produced to encourage health care professionals to use surgical prophylaxis more effectively to improve the safety and quality of care that patients receive.

  Infection prevention and control