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- Hospital Standardised Mortality Ratios model – methodology paper (July 2015)
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Guide for developing a consumer experience framework (DHB quality and risk managers)
A guide to developing a framework for collecting information from consumers to improve the quality of health and disability services.
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Brochure: Guide for trauma patients and whānau
This link will take you to information from the National Trauma Network, for trauma patients and their family and whānau.
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How to keep your home bubble safe
Guidance on keeping you and your whānau and family safe when you have finished work during the COVID-19 pandemic.
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Health literacy medication safety project evaluation report, training tools and resources (August 2013)
Evaluation report and resources from Malatest International and resources from Workbase Education Trust for the Commission's health literacy medication safety demonstration project.
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Patient deterioration and recognition and response systems: factsheets for hospital executives and senior clinicians
These factsheets describe the patient deterioration recognition and response systems. There is a factsheet for senior clinicians and another for hospital executives.
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Discussion paper: proposal to change data collection requirements for orthopaedic procedures and options for inclusion of other procedures (feedback closed)
Health Quality & Safety Commission’s Surgical Site Infection Improvement Programme has developed a discussion paper seeking feedback from you regarding a proposal to change data collection requirements for orthopaedic procedures
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Partnering to Heal
Partnering to Heal, from the U.S. Department of Health & Human Services, is a computer-based, video-simulation training program on infection control practices for clinicians, health professional students, and patient advocates.
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Gary's story: a consumer perspective on taking warfarin
This is the story of Gary Edwards, a 60-year-old builder from Waitarere Beach, who ended up on Warfarin after a cardiac event.
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Te Kete Hauora patient advisory group workbook
This workbook was developed by the Hutt Union and Community Health Service as a tool to gather views and feedback from their consumer advisory group.