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Guide for developing a consumer experience framework (DHB quality and risk managers)
A guide to developing a framework for collecting information from consumers to improve the quality of health and disability services.
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Learning from COVID-19: Summary of feedback from the hospital and aged residential care surveys during the COVID-19 response to identify gaps and opportunities for improvement
A summary of the responses to two surveys relating to infection prevention and control during the COVID-19 pandemic response. The surveys were conducted by the Health Quality & Safety Commission in July−August 2020.
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Surgical briefings are an efficient way to start the day
Briefings take just five minutes and have a significant and positive impact on patient safety by improving communication and teamwork, reducing delays and identifying potential risks prior to surgery.
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Harm (adverse) event submission portal
Use this portal to report and manage harm (adverse) events, as part of the Healing, Learning and Improving from Harm policy. You can complete Part A and Part B sections, edit and review, and download your data.
- Aotearoa Patient Safety Day 2023 video: Elevate the voice of consumers and whānau
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Major trauma rehabilitation quality improvement programme: National collaborative 2021 guidelines and application form
This document includes guidance on and an application form for the trauma rehabilitation national collaborative 2021.
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Some medicines for epilepsy, mental health, and pain can harm your unborn baby
A booklet and a flyer from ACC with information for people who could get pregnant, and their families and whānau, understand the risks and benefits of taking anti-seizure medicines for epilepsy, mental health and pain.
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Acetylcysteine for the treatment of paracetamol overdose and toxicity – 2-bag dosing guidance
New dosing guidance for acetylcysteine for the treatment of paracetamol overdose and toxicity issued in January 2019.
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Patient, family and whānau escalation: Kōrero mai projects – what we know so far
Case study from the three test sites exploring the complexity of communication relating to escalation.
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Health literacy medication safety project evaluation report, training tools and resources (August 2013)
Evaluation report and resources from Malatest International and resources from Workbase Education Trust for the Commission's health literacy medication safety demonstration project.