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Publications
This page contains links to reports, journal articles and other publications related to the patient experience surveys.
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Patient tracer audit guide: patient deterioration systems
This guide is designed to help hospitals put in place a patient deterioration system and find ways to improve.
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Ō Mātou Reo: Our Voices
Putting consumers, whānau and communities at the heart of conversations about our health system in New Zealand.
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Patient experience
We conduct national patient experience surveys to regularly collect, measure and use patient experience feedback for quality improvement.
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Position paper on the transparency of information related to health care interventions
The Commission has reviewed the evidence surrounding publication of outcomes data such as rates of surgical mortality and other complications.
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Adult primary care patient experience survey: Patient management system instructions
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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A window on the quality of Aotearoa New Zealand's health care 2019 – a view on Māori health equity
In our ongoing Window series, this report focuses on Māori health equity, but also draws on thinking and ideas from both the broader fields of health equity and Māori health advancement throughout.
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About the Health Quality & Safety Commission
We play a critical role as an independent and expert monitor of quality and safety across our health system.
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Actively listening for patient safety
This video talks about the importance of actively listening for patient safety – ensuring all viewpoints are heard and that mistakes are avoided.
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Let’s plan to leave hospital
Hospital staff want you to leave feeling well informed and with answers to any questions you may have. This sheet will help.