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- Making a complaint
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Patient tracer audit guide: patient deterioration systems | He aratohu tātari mō te whai tūroro
This guide is designed to help hospitals put in place a patient deterioration system and find ways to improve.
- Acute deterioration | Te tipuheke tārū (Frailty care guides 2023)
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Residential Disability Support Services Severity Assessment Code (SAC) examples 2025
This list is for guidance only. All events should be rated on actual outcome for the consumer.
- Wound care | Te maimoatanga ō ngā taotū (Frailty care guides 2023)
- Syncope and collapse | Tīrehe (Frailty care guides 2023)
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The health care experience of disabled people during COVID-19: Summary of findings from the COVID-19 patient experience survey
The Health Quality & Safety Commission runs two national surveys every three months to gather information about how people experience health care in Aotearoa New Zealand hospitals and in primary care (going to the doctor or pharmacy).
- Webinar recording: Launch of the 2023 Frailty care guides
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Paediatric early warning system
The national paediatric early warning system (PEWS) helps clinicians identify hospitalised tamariki with the potential to become more unwell, so they can respond quickly.
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Executive summary: A window on quality 2021 (Part 1) | Whakarāpopototanga matua: He tirohanga kounga 2021 (Wāhanga 1)
This year’s A window on quality 2021 explores the secondary impacts of our response on selected aspects of the functioning of our health system so we can learn from that experience and shape resilient system responses in the future.