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Code of expectations for health entities’ engagement with consumers and whānau
Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Young Voices Advisory Group
In October 2023, we established the young voices advisory group | ngā reo māhuri made up of eight members, to provide advice on aspects of the He Hoa Tiaki | Partners in Care programme.
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Mental health key performance indicators
The mental health key performance indicators Atlas domain was last updated in 2016.
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The health care experience of disabled people during COVID-19: Summary of findings from the COVID-19 patient experience survey
The Health Quality & Safety Commission runs two national surveys every three months to gather information about how people experience health care in Aotearoa New Zealand hospitals and in primary care (going to the doctor or pharmacy).
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Adult hospital inpatient experience survey: methodology and procedures
These flyers for patients are to promote the adult hospital patient experience survey in hospitals.
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Surgical Safety Culture Survey Research Report 2017
Safe Surgery NZ aims to make surgery safer by improving teamwork and communication in the operating theatre. The 2017 Surgical Safety Culture Survey demonstrates an improvement in the attitudes and perceptions of surgical team members across New Zeal
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Adult hospital patient experience survey: What have we learned from 5 years’ results?
This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.
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Te Whatu Ora Counties Manukau case study: Improving the accuracy of post-traumatic amnesia assessments
Te Whatu Ora Counties Manukau has long had a process in place to screen for post-traumatic amnesia following suspected traumatic brain injury. However, inaccuracies in the way the assessments were performed increased the risk of missing diagnoses.
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Healing and learning from harm
Pou hihiri, Pou o te aroha | Healing and learning from harm was developed by the Diana Unwin Chair in Restorative Justice and Stella Maris productions in consultation with several health sector and Māori partners, and funded by the Commission.
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Child and Youth Mortality Review Committee’s 12th data report, 2011–15
The 12th data report released for the Child and Youth Mortality Review Committee reporting on data of deaths in children and young people aged 28 days to 24 years who died in New Zealand from 2002 to the present.