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Consumers share how their lived experience contributed to health improvements
Consumers share their experiences of consumer engagement in the health sector and how their lived experience led to changes to health care for their whānau and communities.
- Health quality & safety news: Issue #45
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Zero seclusion measurement: A family of measures
This document describes the 'family of measures' used in the Commission's mental health and addiction quality improvement programme.
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John's story: Managing warfarin safely
Hear John Smith tell his story of how he became seriously ill after taking warfarin and what has changed in the management of his warfarin as a result.
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Healthcare-associated Staphylococcus aureus bacteraemia (HA-SAB) source data collection training resources
This presentation was developed as a training tool for infection prevention and control professionals in public hospitals who collect HA-SAB source data and submit to the Commission.
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Co-design case study: Susanne Cummings
Susanne Cummings is a senior peer support worker at Vaka Tautua. She explains what it was like working in a co-design project with Te Ara Pae Trust.
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Code of expectations for health entities' engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
- Fractures (Frailty care guides 2023)
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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.
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Twelfth Annual Report of the Perinatal and Maternal Mortality Review Committee
The twelfth annual report of the Perinatal and Maternal Mortality Review Committee (PMMRC) has a new format from previous reports. It addresses neonatal mortality and neonatal encephalopathy in depth.