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Code of expectations for health entities' engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Deterioration Early Warning System (DEWS) recommended for use in aged residential care
A feasibility study supports the use of a new early warning system to help staff working in aged residential care (ARC) recognise when a resident may be getting acutely unwell and respond early.
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Policy for consumer and whānau engagement, fees and reimbursement
Policy for paying consumers who are involved with Health Quality & Safety Commission work.
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A Window on Disability
This report brings together community insights and large scale data to show how disabled people experience the health system in New Zealand, revealing significant inequities and opportunities for improvement.
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Primary care experience in people with mental health conditions: results from a national patient experience survey
Cunningham R, Artus J, Imlach F, Stanley J, Hatiana T, Lockett H, Peterson D, Gerard C
New Zealand Medical Journal -
Patient experience surveys are vital in the twenty-first century: let’s put some myths to rest
Gerard C, O’Brien I, Shuker C, Swanson J, Hamblin R
New Zealand Medical Journal - Project start-up
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Child and Youth Mortality Review Committee review policy
This policy gives clear direction and guidance on the Child and Youth Mortality Review Committee's model of operating, theory of change and its expectations of the people and organisations that work with them.
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Patient-reported outcome measures in New Zealand: Results from the adult primary care patient experience survey
This is our the first national report on patient‑reported outcome measures (PROMs) in New Zealand. It outlines how PROMs are being implemented and presents results from two measures.
- National patient experience survey: Results for patients treated in August 2016