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Patient story: Matthew Gunter
Matthew was 16 years old when he developed appendicitis. His mum, Heather, took him to the local emergency department and he had surgery that night to remove his appendix.
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Alwena & Jim's story: Improving communication around cancer diagnosis
Alwena was diagnosed with stage 4 peritoneal cancer. In this video, her husband Jim (a health care professional) shares the story of Alwena's diagnosis and their whānau's experience within the health system.
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Paul & Rachel's story: healthcare associated infection effect on family
Watch the Hand Hygiene NZ patient story, in which Paul and Rachel share their experience of the impact that a healthcare associated infection can have on both the patient and their family.
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Special report: Child and youth mortality from motorcycle, quad bike and motorised agricultural vehicle use
Special report from the Child and Youth Mortality Review Committee: Child and youth mortality from motorcycle, quad bike and motorised agricultural vehicle use, with a focus on deaths under age 15 years.
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Te Whatu Ora Capital, Coast and Hutt Valley case study: Improving inpatient rehabilitation services for patients following major trauma
This project aimed to understand allied health input into the care of major trauma patients and investigate opportunities to improve trauma rehabilitation and enhance patient experiences at Wellington Regional Hospital.
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Consumer information
This page contains resources that you might find useful as a consumer or whānau member. If you have an urgent concern, please contact your health care professional or, in an emergency, phone 111.
- Assisted dying | Tauwhiro mate (Frailty care guides 2023)
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The deteriorating adult patient: Current practice and emerging themes
This paper provides a ‘snapshot’ of current practice in the recognition and management of the deteriorating adult inpatient in New Zealand. It also includes health sector views on emerging themes from international literature.
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.