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Becoming better helpers: Rethinking language to move beyond simplistic responses to women experiencing intimate partner violence
This article 'Becoming better helpers: Rethinking language to move beyond simplistic responses to women experiencing intimate partner violence' published in Policy Quarterly, discusses the findings of a study into the language used by agencies.
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Learning from harm programme restorative responses workbook
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
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Past Quality & Safety Marker national results
See results from Quality & Safety Markers from previous quarters
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Short film: Practical ways to help a suicidal friend
This short film explores how Jason helps his flatmate Chris, who is experiencing suicidal thoughts. The film stops to ask what would you do now in this situation.
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Guide to preparing and implementing a pressure injury measurement programme
This document gives hospital staff practical guidance on how to implement a robust pressure injury (PI) measurement approach, as part of wider PI prevention and management activities.
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A guide to implementing light surveillance for the orthopaedic SSIIP
This document outlines the process for undertaking ‘light surveillance’ for the orthopaedic SSIIP. It supplements the Orthopaedic surgery implementation manual.
- A guide to co-designing your Kōrero mai service
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Family of measures
Watch Dr Robert Lloyd from the Institute for Healthcare Improvement (IHI), show how to use a 'family of measures' to monitor the impact of quality improvement work.
- Improving surgical teamwork and communication: A guide to preparing and implementing
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Amended questions on how patients access care
There are amendments to the adult primary care patient experience survey questionnaire.