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Adult primary care patient experience survey: videos for in-clinic waiting room
General practices taking part in the patient experience survey can now show a video in their clinic waiting room that talks about what the survey is and encourages patients to participate.
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Improving health outcomes: Pacific consumer group’s talanoa on Bula Sautu
This document is a thematic analysis of feedback on the Health Quality & Safety Commission’s report, Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19.
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Presentations from the all-of-Commission consumer's forum
On 22 May 2019, the Health Quality & Safety Commission's Partners-in-Care programme held an all-of-Commission consumer forum.
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Deterioration Early Warning System (DEWS) recommended for use in aged residential care
A feasibility study supports the use of a new early warning system to help staff working in aged residential care (ARC) recognise when a resident may be getting acutely unwell and respond early.
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Primary care experience in people with mental health conditions: results from a national patient experience survey
Cunningham R, Artus J, Imlach F, Stanley J, Hatiana T, Lockett H, Peterson D, Gerard C
New Zealand Medical Journal -
Patient experience surveys are vital in the twenty-first century: let’s put some myths to rest
Gerard C, O’Brien I, Shuker C, Swanson J, Hamblin R
New Zealand Medical Journal -
Adult primary care patient experience survey — summary report for practices
This document is an anonymised version of a report provided to general practices summarising their adult primary care patient experience survey results.
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Principles for engaging consumers and whānau in mental health and addiction adverse event reviews
This information is provided for mental health and addiction (MHA) services. It is intended to guide adverse event review facilitators on the principles of engaging with consumers and their whānau affected by an adverse event and to complement...
- National patient experience survey: Results for patients treated in August 2015