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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.
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Open4Results – November 2016
Open4Results is a six-monthly report on the harm prevented, and money saved, in areas the Health Quality & Safety Commission focuses on or raises awareness about.
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Standards for palliative care (Fourth Edition) 2019
Hospice New Zealand launched the Standards for Palliative Care (Fourth Edition) 2019 after an extensive consultation and review process involving all hospices services in New Zealand.
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BMJ Quality & Safety: Elimination of central-venous-catheter related bloodstream infections from the intensive care unit
The authors set out to reduce CRBSI and introduced interventions in their intensive care unit (ICU) over a 4-year period using a quality improvement approach.
- Consumer and whānau participation
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Survey information and methodology
This page contains information about our patient experience surveys, including their development, methodology and review.
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Trauma programme project plan: Major trauma rehabilitation
This project plan explains key aspects of the trauma rehabilitation project, such as the aim, rationale, objectives, scope and approach. It outlines the associated resources and timeframe estimates and the key deliverables.
- Aotearoa Patient Safety Day 2023 video: Elevate the voice of consumers and whānau
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Consumers share how their lived experience contributed to health improvements
Consumers share their experiences of consumer engagement in the health sector and how their lived experience led to changes to health care for their whānau and communities.
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Safe surgery programme
The safe surgery programme aims to improve teamwork and communication in the operating room by leveraging the WHO surgical safety checklist as a teamwork and communication tool.