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Using lived experience to improve health services
This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.
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Māori hub
This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with a te ao Māori perspective for all users of the health system.
- Kowhainui Village’s development of a Māori health plan
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Consumer profile: Josh McMillan
Josh McMillan has been a member of Ngā reo māhuri | Young voices consumer advisory group since 2023. We interviewed Josh to learn more about his journey as a consumer, becoming a leader and his commitment to improving outcomes for rangatahi.
- Topic 6 – After a fall: what should happen?
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Executive summary: A window on quality 2022 (Part 2)
In this report, we use perspectives from respondents in the health and disability sector and hard data to continue important lines of enquiry we began in A window on quality 2021: COVID-19 and its impacts on our broader health system (Part 1).
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Privacy statement for the patient-reported measures survey programme
We protect the privacy of patients, clients and whānau whose information is collected through our experience surveys. Our contracted survey provider, Ipsos Public Affairs Ltd (Ipsos NZ), shares this commitment.
- Improving surgical teamwork and communication: A guide to preparing and implementing
- Surgical procedures
- Frequently asked questions