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Using lived experience to improve health services
This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.
- Ehlers-Danlos syndrome video series: how a multidisciplinary team helped improve patient outcomes
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Tracey’s story: Living with Ehlers-Danlos syndrome
Tracey shares her experiences of living with Ehlers-Danlos syndrome, a group of disorders that affect connective tissue, and how it has impacted her life.
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Policy for consumer and whānau engagement, fees and reimbursement
Policy for paying consumers who are involved with Health Quality & Safety Commission work.
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Adverse events exception reporting 2020/21: Thematic analysis involving Māori and Pacific peoples
This paper presents a thematic analysis of severity assessment code (SAC)-1 and 2 adverse events involving Māori and Pacific peoples reported to Te Tāhū Hauora Health Quality & Safety Commission from 1 July 2017 to 30 June 2021.
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Raising the bar on the national patient experience survey: phase one
Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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All seclusion events: Always report and review
These resources help districts to understand reporting all seclusion events as part of always review and report
- Ō Mātou Reo: Our Voices 2025 evaluation reports
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Frailty care guides (2023 edition)
As New Zealands’s aged population increases, the recognition and treatment of frailty has become crucial to all health care environments. Frailty is a recognised clinical syndrome that requires specialised assessment and interventions.
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A review of the Hand Hygiene New Zealand programme
This document describes the findings of a review of the Health Quality & Safety Commission’s Hand Hygiene New Zealand programme.