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Adult hospital patient experience surveys (inpatient and outpatient)
Our national adult hospital patient experience surveys collect and measure patient feedback on health care for quality improvement.
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Patient deterioration and recognition and response systems: factsheets for hospital executives and senior clinicians
These factsheets describe the patient deterioration recognition and response systems. There is a factsheet for senior clinicians and another for hospital executives.
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Principles for engaging consumers and whānau in mental health and addiction adverse event reviews
This information is provided for mental health and addiction (MHA) services. It is intended to guide adverse event review facilitators on the principles of engaging with consumers and their whānau affected by an adverse event and to complement...
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New Zealand Health and Disability System Safety Strategy
Improving the quality and safety of care.
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Health quality and safety news: Issue #43
Read our February newsletter.
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Te Pou – Māori responsive rubric and guidelines
Te Pou is a tool to assist with the interpretation, and reporting of, Māori mortality.
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Femicide and mana-wāhine: a korero to progress understanding and prevention of deaths of women and girls in Aotearoa
A background discussion paper of views of wāhine Māori representatives.
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All seclusion events: Always report and review
These resources help districts to understand reporting all seclusion events as part of always review and report
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Accessibility and resourcing for consumer, whānau and community engagement
This page has information, resources and practical advice about accessibility and resourcing for consumer, whānau and community engagement to support implementation of the code of expectations for health entities' engagement with consumers and whānau
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Variation and improving services: case studies and key questions
The Health Quality & Safety Commission’s Atlas of Healthcare Variation (the Atlas) is a starting point for analysing variation in a local area, and for developing service improvement activities to address variation.