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Raising the bar on the national patient experience survey: phase one
Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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The health care experience of disabled people during COVID-19: Summary of findings from the COVID-19 patient experience survey
The Health Quality & Safety Commission runs two national surveys every three months to gather information about how people experience health care in Aotearoa New Zealand hospitals and in primary care (going to the doctor or pharmacy).
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Our voices
A collection of consumer and whānau stories, in their own words.
- Event of harm review tool 2025
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Safe use of opioids collaborative information for DHB hospitals
Information document for DHBs about the breakthrough series collaborative on safe use of opioids in hospitals.
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The Global Trigger Tool: A review of the evidence
This report reviews the literature associated with the development and use of trigger tools to determine rates of harm in health care settings, with particular attention on the Institute of Healthcare Improvement's Global Trigger Tool.
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Third annual report of the Maternal Morbidity Working Group
The third annual report from the Maternal Morbidity Working Group covering the period of 1 September 2017 to 31 August 2018.
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Second annual report of the Maternal Morbidity Working Group
This is the MMWG’s second annual report. It outlines the work of the MMWG and provides an update on what we have achieved this year and an overview of next steps.
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Final report: Review of the national mortality review function
In September 2021, Francis Health was commissioned by the Health Quality & Safety Commission to undertake an independent review that looked at the ‘first principles’ of mortality review as a function.
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Evaluation of the primary care patient experience survey tool
In 2017, the Ministry commissioned this formative evaluation of the National Primary Care Patient Experience Survey tool to assess how well it is working and whether improvements can be made.