Evaluation of the primary care patient experience survey tool
In 2015, the Ministry of Health (the Ministry) and the Health Quality & Safety Commission (the Commission) piloted the online National Primary Care Patient Experience Survey (PES). The pilot was the start of a national rollout. Five primary health organisations (PHOs) were involved in the pilot phase and an additional PHO participated in the (early stage) cognitive testing process.
In 2017, the Ministry commissioned this formative evaluation of the PES tool to assess how well it is working and whether improvements can be made.