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A window on quality 2021: COVID-19 and impacts on our broader health system – Part 1
This year’s A window on quality explores the secondary impacts of our response on selected aspects of the functioning of our health system so we can learn from that experience and shape resilient system responses in the future.
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Accessibility and resourcing for consumer, whānau and community engagement
This page has information, resources and practical advice about accessibility and resourcing for consumer, whānau and community engagement to support implementation of the code of expectations for health entities' engagement with consumers and whānau
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Zero seclusion case studies: How DHBs are successfully reducing the use of seclusion
This document features the experiences of six health professionals who have successfully reduced the use of seclusion in their district health board's mental health and addiction services.
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Adult hospital patient experience survey: What have we learned from 5 years’ results?
This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.
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Healing, learning and improving from harm
To improve consumer and health care worker safety by supporting health and disability service providers to report, heal, learn and improve after the harm has occurred.
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Adult primary care patient experience survey: PHO guide to getting started
A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.
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Safe Surgery NZ teamwork & communication video 4: Briefing
Video 4 in the teamwork and communication roll-out.
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Safe Surgery NZ teamwork & communication video 3: Sign out
Video 3 in the teamwork and communication roll-out.
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Safe Surgery NZ teamwork & communication video 5: Debriefing
Video 5 in the teamwork and communication roll-out.
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Safe Surgery NZ teamwork & communication video 6: Interview 1
Video 6 in the teamwork and communication roll-out.