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Improved service delivery
We engage with the sector to improve the delivery of health care services though specific quality improvement programmes.
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Mapping allied health activity after major trauma
This page explains how health information from seriously injured people may be safely used, without individual consent, to understand trauma rehabilitation services and identify opportunities for improvement.
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Recovering from a hip fracture (booklet in English and te reo Māori)
The Commission has helped to develop a hip fracture recovery information booklet to meet the needs of the population in New Zealand.
- Executive leadership team
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Survey results
Patient experience survey results are publicly available through interactive data explorers and national reports. Health providers participating in the survey access their own local data through a secure online portal.
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Adult hospital inpatient experience survey – have your say
We want to know about your experiences during your recent stay in hospital. Your valuable feedback will be used to help improve the quality of care and patient safety.
- Cardiovascular Disease
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Adult hospital outpatient experience survey – have your say
We want to know about your experiences during your recent hospital outpatient clinic appointment. Your valuable feedback will be used to help improve the quality of care, patient safety and access to health services.
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Patient experience surveys are vital in the twenty-first century: let’s put some myths to rest
Gerard C, O’Brien I, Shuker C, Swanson J, Hamblin R
New Zealand Medical Journal -
Learning from harm education
The Learning from harm education programme educates participants how to review health care harm, understand work that supports healing and create quality improvement actions to reduce the risk of harm.