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Video: Clinicians talk about hand hygiene
Having clean hands before and after contact with patients is one of the most important things health care workers can do to prevent infections. In this video clinicians discuss the '5 moments for hand hygiene' and why hand hygiene is important.
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Consumer information
This page contains resources that you might find useful as a consumer or whānau member. If you have an urgent concern, please contact your health care professional or, in an emergency, phone 111.
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Home and community support services experience survey
The national home and community support services experience survey collects and measures feedback about people’s experiences of their home and community support services for quality improvement.
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Pre-hospital community sepsis pathways
These tools are designed to support health professionals working in community and pre-hospital settings to recognise sepsis early and initiate timely management
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Addressing unwarranted variation: literature review on methods for influencing practice
This literature review focuses on methods used overseas for identifying and reducing unwarranted variation in health care with a view of informing the approach in New Zealand.
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Consumers share how their lived experience contributed to health improvements
Consumers share their experiences of consumer engagement in the health sector and how their lived experience led to changes to health care for their whānau and communities.
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Actively listening for patient safety
This video talks about the importance of actively listening for patient safety – ensuring all viewpoints are heard and that mistakes are avoided.
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Matthew Ames’ sepsis survival story
Matthew Ames was 39 years old when he suffered a life-threatening reaction to what started as a sore throat. The father of four developed sepsis, leading to the loss of all of his limbs. This is the story of his illness and recovery.
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Health literacy
Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.
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Becoming better helpers: Rethinking language to move beyond simplistic responses to women experiencing intimate partner violence
This article 'Becoming better helpers: Rethinking language to move beyond simplistic responses to women experiencing intimate partner violence' published in Policy Quarterly, discusses the findings of a study into the language used by agencies.