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• Welcome to my home
  Resource | Published: 1 Jul 2022

  The Health Quality & Safety Commission’s aged residential care (ARC) programme is pleased to share a collection of personal stories about what’s important to people and their families/whānau when entering ARC in Aotearoa New Zealand.

  Aged residential care
• Video: Ron Paterson shares personal experience of great hospital care
  Resource | Published: 18 Nov 2021

  Ron Paterson is a former Health and Disability Commissioner. Ron and his family had an experience of great care when Ron's father, Ian, was taken to Middlemore Hospital after a major heart attack.

  Consumer
• Home and community support services experience survey information
  Resource | Published: 8 Apr 2025

  Your views can help improve local home and community support services

  Patient experience
• Home and community support services experience survey
  General page

  The national home and community support services experience survey collects and measures feedback about people’s experiences of their home and community support services for quality improvement.

• Maternal morbidity review toolkit: Q&As
  Resource | Published: 1 Jul 2022

  This document answers some frequently asked questions about the maternal morbidity review toolkit.

  Mortality Review
• Primary care experience in people with mental health conditions: results from a national patient experience survey
  Resource | Published: Nov 2024

  Cunningham R, Artus J, Imlach F, Stanley J, Hatiana T, Lockett H, Peterson D, Gerard C
  New Zealand Medical Journal

  Patient experience
• How to keep your home bubble safe
  Resource | Published: 22 Nov 2021

  Guidance on keeping you and your whānau and family safe when you have finished work during the COVID-19 pandemic.

• Survey resources for home and community support services staff
  General page

  This page has information and links to resources for staff, to support participation in the national home and community support services experience survey.

• Adult primary care patient experience survey 2019: A review of responses in the general practice module and suggestions for the future
  Resource | Published: 23 Oct 2026

  This report seeks to give readers a focused review of responses to the general practice section of the 2019 New Zealand adult primary care patient experience survey.

  Patient experience