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E-learning module: Human Factors | Ngā Āhua Tangata
The e-learning module, Human Factors | Ngā Āhua Tangata in health care includes seven videos and is available free to all in health care professionals via the LearnOnline platform.
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Clinical leads
Health Quality & Safety Commission Te Tāhū Hauora has a number of clinical leads who guide our work programmes.
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Learning from harm programme restorative responses workbook
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
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Survey information and methodology
This page contains information about our patient experience surveys, including their development, methodology and review.
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Been invited to take part?
This page is for anyone who has received an invitation to take part in one of our patient experience surveys. Patient feedback can shape the health system and the future of health care. Your views are important to us.
- About national mortality review
- Walking in another’s shoes
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Safe Surgery NZ programme evaluation – final report
The evaluation examines whether Safe Surgery NZ has realised its intended benefits, provided value-for-money and how the programme aligns with the Commission’s strategic priorities.
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Raising the bar on the national patient experience survey: phase one
Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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Highlights in 2024/25
Some of the work highlighted in our Annual report