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- Surgery and risk in New Zealand
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How to engage with consumers and whānau following an adverse event
Engaging consumers and whānau in reviews of harm can help to make health care safer.
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Consumer and whānau engagement workshop
Sharing examples of what great engagement with people using health services and their whānau looks like was one of the highlights of a workshop held in Wellington this month.
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Healthcare-associated infection Severity Assessment Code (SAC) examples 2024-25
This list is for guidance only. All events should be rated on actual outcome for the consumer.
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Learning from health care harm: System safety report
This system safety report combines harm data and insights from multiple agencies to identify recurring themes, system learning opportunities and priorities for reducing avoidable harm across New Zealand's health system.
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New strategy launched to improve quality and safety across New Zealand’s health and disability system
A system-wide approach to improving the quality and safety of care.
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Accessibility and resourcing for consumer, whānau and community engagement
This page has information, resources and practical advice about accessibility and resourcing for consumer, whānau and community engagement to support implementation of the code of expectations for health entities' engagement with consumers and whānau
- Hospital Standardised Mortality Ratios model – methodology paper (July 2015)
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Second annual update on increasing transparency in New Zealand health care
This is the second annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
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Third annual update on increasing transparency in New Zealand health care
This is the third annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.