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Amended questions on how patients access care
There are amendments to the adult primary care patient experience survey questionnaire.
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'You said, we did' posters for patient experience and HCSS surveys
This poster can be filled out and used to let people know the changes your service is incorporating as a result of feedback collected by the home and community support services experience survey.
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Te Pae Hauora o Ruahine o Tararua MidCentral case study: Implementing a major trauma pathway for coordinated care and timely access to allied health input
After people are admitted to Te Pae Hauora o Ruahine o Tararua MidCentral with major trauma, their experience of inpatient acute rehabilitation services varied significantly in terms of quality and consistency.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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Thematic analyses
The thematic analysis of adverse events aims to combine information from providers to see if the harm from individual events is being replicated across the system.
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Survey results
Patient experience survey results are publicly available through interactive data explorers and national reports. Health providers participating in the survey access their own local data through a secure online portal.
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Hand Hygiene New Zealand Implementation Guidelines 2013
This document provides a practical guide to implementing the Hand Hygiene New Zealand programme within DHBs in New Zealand.
- Lung cancer
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Pono consumer story: Haki Davis
Haki Davis shares his experience of seclusion in Aotearoa New Zealand as part of the Health Quality & Safety Commission's Pono consumer stories project.
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Pono consumer story: Jenny Fenwick
Jenny Fenwick shares her experience of seclusion in Aotearoa New Zealand as part of the Health Quality & Safety Commission's Pono consumer stories project.