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Safer use of anticoagulants: Marion and Graham's story
In this video Marion and her husband Graham talk about their experience after Marion was prescribed anticoagulants, when she was admitted to hospital for replacement of two values in her heart.
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Survey resources for health care staff
This page contains background information and links to resources for health care staff to support participation in the patient experience surveys.
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Policy for consumer and whānau engagement, fees and reimbursement
Policy for paying consumers who are involved with Health Quality & Safety Commission work.
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Patient stories
Patient stories to accompany the 10 Topics learning activities.
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Overview of mental health and addiction adverse event review methods, types and approaches
The following overview aims to help clinicians better understand the various adverse event review methodologies available. This is not an exhaustive list and other methodologies may exist.
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Pressure injuries: Rangi's story
Rangi is a 41-year-old Māori man who has been tetraplegic for 20 years. He is very aware of the dangers of pressure injuries and is proactive in every way to prevent them from occurring. Nevertheless, they sometimes develop and require treatment.
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Speaking up for patient safety
This video talks about the importance of speaking up for patient safety – being vocal is necessary because many times, patients can't speak for themselves.
- Delirium (Frailty care guides 2023)
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Beth’s story – the dangers with invasive medical devices
Beth shares her personal story of developing a healthcare-associated infection caused by a medical device to highlight the impact these infections can have on patients and their whānau.
- Care during the last days of life (palliative care) (Frailty care guides 2023)