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Te tohu hononga ā-kiritaki kounga

Consumer engagement quality and safety marker

A framework to measure what successful consumer engagement looks like and how it improves the quality and safety of services.


The consumer engagement quality and safety marker (QSM) seeks to answer the question ‘What does successful consumer engagement look like, and (how) does it improve the quality and safety of services?’.

Please click here to view the consumer engagement quality and safety marker.

The Ministry of Health’s annual planning and statement of performance expectations guidance for 2021/22 advises:

Improving consumer engagement

Progress the implementation of the quality and safety marker (QSM) for consumer engagement by:

  • Continuing to support the governance group (or oversight group) of staff and consumers guiding implementation of the marker.
  • Report against this QSM twice-yearly (Q1 and Q3) via the online form on the Commission’s website using the SURE framework as a guide. 

For Q1 this will be by 30 September 2021, Q3 will be by 31 March 2022.

If you have any technical queries, contact: qsm@hqsc.govt.nz.

 

Consumer engagement quality and safety marker

Last updated: 20th December 2021