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Results from the patient experience surveys are presented both in publicly accessible interactive data explorers and in a secure online portal for health providers participating in the surveys.  Results are updated quarterly after each survey is conducted.

The following survey results are available on this page: 


Adult hospital inpatient experience survey

The adult hospital inpatient experience explorer presents results from the adult hospital inpatient experience survey, which is conducted quarterly across Aotearoa New Zealand.

This survey provides information about the experience of care received by a selection of adults aged 15 years and over who stayed at least one night in a public hospital during the survey period. Results are available by district health board, gender, age group, ethnic group and disability status.

Click here to access the hospital inpatient experience explorer.

More information about the adult hospital inpatient experience survey can be found here: https://www.hqsc.govt.nz/our-data/patient-experience/adult-hospital-inpatient-experience/


Adult primary care patient experience survey

The adult primary care patient experience explorer presents results from the adult primary care patient experience survey, which is conducted quarterly across Aotearoa New Zealand.

This survey provides information about the experience of care received by a selection of adults aged 15 years and over enrolled with and who had a consultation with their general practice during the survey period. Results are available by district health board, gender, age group, ethnic group and disability status.

Click here to access the adult primary care patient experience explorer.

More information about the adult primary care patient experience survey can be found here: https://www.hqsc.govt.nz/our-data/patient-experience/adult-primary-care-patient-experience/


COVID-19 patient experience survey

The COVID-19 patient experience survey dashboard presents results from the COVID-19 patient experience survey.  This was a one-off survey carried out to understand patients’ experience of accessing health care during alert level 3 in 2020. 

The survey provides results from a selection of patients enrolled with and who had a consultation with their general practice during the survey sample period (27 April–10 May 2020).  As a comparison, results are provided for a selection of patients who did not have a consultation with their general practice during this period. 

There are two dashboards presenting survey results. 

In the COVID-19 dashboard results are available by age group, gender and ethnic group.     

In the COVID-19 disability dashboard results are available by disability status, age group, gender and ethnic group.

More information about the COVID-19 patient experience survey can be found here:

https://www.hqsc.govt.nz/our-data/patient-experience/covid-19-patient-experience-survey/


For all questions about any of the patient experience surveys, please contact survey@hqsc.govt.nz.


Survey results for participating health providers

Health providers participating in the survey should continue to access their results via the secure online portal  https://cx.myexperience.health.nz/users/sign_in

If you cannot remember your password, click on ‘forgot password’ and follow the prompts. If you are at a general practice and do not have a login email or username, please contact your PHO administrator.

You can contact the portal help centre at support@myexperience.health.nz


Key findings

View the pdf version of this infographic here.

View the pdf version of this infographic here.

Last updated: 7th July, 2022