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Survey results

Patient experience survey results are publicly available through interactive data explorers. Health providers participating in the survey access their own local results through a secure online portal.

Results are available by district, ethnic group, age group, gender and disability status. Results are updated quarterly after each survey is conducted.

If you are planning to report these data and would like advice on interpretation, please contact survey@hqsc.govt.nz.

Access the dashboards for each survey below:

Key findings

View the pdf version of this infographic.

Adult hospital outpatient experience explorer

The adult hospital outpatient experience explorer is being developed. For all questions on the adult hospital outpatient experience survey results, please contact survey@hqsc.govt.nz.

COVID-19 patient experience survey

The COVID-19 patient experience survey dashboard presents results from the COVID-19 patient experience survey. This was a one-off survey carried out to understand patients’ experiences of accessing health care during alert level 3 in 2020. 
The survey provides results from a selection of patients who were enrolled with and had a consultation with their general practice during the survey sample period (27 April–10 May 2020). As a comparison, results are provided for a selection of patients who did not have a consultation with their general practice during this period. 

Two dashboards are presenting survey results. 

In the COVID-19 dashboard results are available by age group, gender and ethnic group.

In the COVID-19 disability dashboard, results are available by disability status, age group, gender and ethnic group.

Last updated: 27th October, 2023