Kōrero mai – patient, family and whānau escalation

Patients, families and whānau often recognise subtle signs of patient deterioration even when vital signs are normal. Failures to adequately respond to concerns raised by patients, families and whānau are commonly highlighted in adverse event reports from the Health and Disability Commissioner associated with clinical deterioration.

Communication failure was the most common theme identified in an analysis of clinical deterioration related serious adverse events reported to the Commission.

Processes to support patient, family and whānau escalation of concerns are a critical component of successful recognition and response systems. Read the case for change.

Cohort progress

Teams from the first two Kōrero mai cohorts have introduced Kōrero mai into their hospitals. We are working closely with cohorts three and four, who are currently working on their co-design processes.

We have developed a guide to co-designing Kōrero mai. This will help teams who haven’t had the opportunity to be involved in Kōrero mai to develop their own processes.

Case studies from our Kōrero mai cohorts

We worked with Ko Awatea’s Dr Lynne Maher and our Kōrero mai sites to co-design patient, family and whānau escalation of care processes.

Several sites have developed case studies about their co-design approach and what worked for their consumers and hospitals. Read the case studies here.

Last updated 25/11/2020