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Kōrero mai project teams need to understand the experience of patients, family and whānau who are concerned and the experience of responding staff. By using a co-design approach for Kōrero mai, hospitals can look at a problem from many perspectives.

The ‘Capture’ stage gathers information on the experiences of people who deliver and receive care. This helps identify the challenges and opportunities for improving patient, family and whānau escalation of care processes.

This stage focuses on capturing the voices of consumers, staff and the organisation. Here we give examples of how these voices have been captured.


Last updated: 13th November, 2021